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FAQs
General
No, you can place an order as a guest. However, creating an account allows you to track orders and manage your purchase history more easily.
Yes. We take the privacy and security of your personal information seriously. Please review our Privacy Policy for more information on how your data is collected, used, and protected.
We accept Visa, Mastercard, American Express (AMEX), HelaPay, FriMi, Google Pay, and many other secure payment methods through PayHere. We also offer Koko installment payments, allowing eligible customers to split their purchases into convenient installments.
You can contact us through our Contact Us page, email, or social media channels. We aim to respond to all inquiries within 6 business hours.
Delivery & Shipping
We offer multiple delivery options at checkout, including SL Registered Post, SL Post Courier, and Daraz Express. Customers can select their preferred delivery method during the checkout process based on their needs and available options.
Delivery times vary depending on your location. Most orders are delivered within 2–5 business days after order confirmation and processing.
If tracking is available for your shipment, tracking details will be sent to your email address once your order has been dispatched.
Yes, we offer islandwide delivery across Sri Lanka.
While we work with reliable courier partners, delays may occasionally occur due to weather, public holidays, or courier-related issues. If your order is significantly delayed, please contact our support team.
Returns & Refunds
Returns may be accepted for eligible items within the return period specified on our website. Returned items must be unused, unwashed, and in their original condition with all tags attached.
Please contact our customer support team with your order number and reason for the return. Return requests are generally reviewed within 48 hours.
Approved refunds are processed to the original payment method within 24 hours after the return has been approved and inspected. The actual time for the funds to appear depends on your bank or payment provider.
If the return is due to an error on our part, such as receiving the wrong item, defective merchandise, or an incorrect order, hawg.lk will cover the return shipping costs.
If the return is due to customer reasons, such as selecting the wrong size, color, or changing your mind, the customer is responsible for the return shipping costs.
Yes, exchanges may be available depending on stock availability. Please contact customer support for assistance.
Items that have been worn, washed, damaged after delivery, or customized/personalized products may not be eligible for return.
