Last Updated: June 20, 2026
At HAWG Apparel, we aim to process and deliver your orders as quickly and reliably as possible. Please review our delivery policy below.
1. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been shipped, you will receive a shipment confirmation and tracking information where available.
2. Delivery Methods & Estimated Delivery Times
We currently ship orders throughout Sri Lanka using the following delivery services:
Sri Lanka Registered Post
- Estimated delivery time: 2–5 business days
- Suitable for standard deliveries nationwide
- Tracking may be limited depending on the destination
Sri Lanka Post Courier Service
- Estimated delivery time: 2–3 business days
- Faster delivery service with tracking support
Daraz Express Delivery
- Estimated delivery time: 1–3 business days
- Available for eligible locations
- Delivery times may vary depending on service availability
Please note that all delivery timeframes are estimates and are not guaranteed.
3. Delivery Delays
Delivery times may be affected by factors outside our control, including:
- Public holidays
- Weather conditions
- Natural disasters
- Transportation disruptions
- Customs or government restrictions
- Courier service delays
HAWG Apparel is not responsible for delays caused by third-party delivery providers.
4. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
HAWG Apparel is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information.
5. Missing Deliveries
If your order has not been delivered within 7 days from the shipment date, please contact our support team for assistance.
When contacting us, please provide:
- Order number
- Full name
- Delivery address
- Tracking number (if available)
We will investigate the shipment status with the relevant courier service and assist in resolving the issue.
6. Delivery Confirmation
A package may be considered successfully delivered when:
- Marked as delivered by the courier service
- Signed for by the recipient or a person at the delivery address
- Successfully handed over according to the courier’s delivery procedures
7. Contact Us
For delivery-related questions or assistance, please contact:
HAWG Apparel
Email: support@hawg.lk
Website: https://hawg.lk
