Last Updated: June 20, 2026
At HAWG Apparel, we are committed to handling eligible refunds fairly and promptly. Please review the following policy regarding refund requests and processing.
1. Refund Eligibility
Refunds are only available for orders that qualify under our Return Policy or for situations where HAWG Apparel determines that a refund is appropriate.
Not all return requests automatically qualify for a refund.
Please review our Return Policy before submitting a refund request.
2. Refund Approval
For returned items, refunds will only be issued after:
- The returned item has been received by HAWG Apparel
- The item has been inspected and approved
- The return meets all requirements outlined in our Return Policy
Inspection and approval may take up to 48 hours after the returned item is received.
3. Refund Processing
Once a refund has been approved:
- HAWG Apparel will process the refund within 24 hours
- Refunds will be issued to the original payment method used for the purchase
- Customers will receive confirmation once the refund has been processed
4. Refund Arrival Time
Although refunds are processed by HAWG Apparel within 24 hours of approval, the time required for funds to appear in your account depends on your payment provider, bank, or card issuer.
Actual refund arrival times may vary and are outside the control of HAWG Apparel.
5. Non-Refundable Items
The following items are generally not eligible for refunds unless they arrive damaged, defective, or incorrect:
- Limited edition or collector items
- Opened blind boxes or mystery products
- Customized or personalized products
- Made-to-order items
- Digital products or gift cards
- Apparel that has been worn, washed, altered, or damaged after delivery
6. Canceled Orders
Orders canceled before shipment may be eligible for a full refund.
Once an order has been shipped, refund eligibility will be determined according to our Return Policy.
7. Fraud Prevention
HAWG Apparel reserves the right to refuse refund requests where we reasonably believe there has been:
- Fraudulent activity
- Abuse of refund policies
- False or misleading claims
- Violation of our Terms of Service
8. Contact Us
If you have questions regarding a refund or wish to request assistance, please contact:
HAWG Apparel
Email: support@hawg.lk
Website: https://hawg.lk








